Privacy Policy

Effective Date: 12 September 2026
Last Updated: 12 September 2026

Chromgate Instruments Private Limited (“Chromgate,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information collected through our website, https://chromgateinstruments.com/.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, how long it may be retained, and the choices available to website visitors and users.

1. Information We May Collect

Personal Information

We may collect personal information when you:

  • Submit an enquiry or contact form;
  • Request a quotation, product catalogue or technical information;
  • Contact us through email, telephone, WhatsApp or another communication channel;
  • Subscribe to company updates or marketing communications;
  • Apply for employment or submit business-related documents; or
  • Otherwise communicate with Chromgate.

Depending on your interaction, this information may include:

  • Name;
  • Company or organization name;
  • Job title or department;
  • Email address;
  • Telephone or mobile number;
  • Postal or business address;
  • Product, project or service requirements;
  • Information included in your message or uploaded documents; and
  • Any other information voluntarily provided by you.

Please avoid submitting confidential, sensitive or unnecessary personal information through general website forms.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages viewed;
  • Date and time of access;
  • Approximate location derived from technical information; and
  • Other website usage and diagnostic information.

This information helps us maintain website security, understand website performance and improve the user experience.

2. How We Use Information

We may use the information collected through our website to:

  • Respond to enquiries, quotation requests and technical questions;
  • Understand product, project and service requirements;
  • Prepare and communicate commercial or technical proposals;
  • Provide customer service and after-sales support;
  • Process requests for catalogues, product literature or project information;
  • Communicate regarding orders, installation, commissioning, maintenance or service;
  • Improve our products, services, website content and user experience;
  • Maintain the functionality, security and reliability of our website;
  • Send company, product or service updates where consent has been provided;
  • Maintain appropriate business and communication records;
  • Prevent misuse, fraud, security incidents or unlawful activity; and
  • Comply with applicable legal, regulatory, contractual and accounting obligations.

We will use personal information only for legitimate and specified purposes, or for other purposes permitted under applicable law.

3. Consent and Communication Preferences

Where consent is required, we will seek it through an appropriate notice or affirmative action.

You may withdraw your consent for optional communications at any time by:

Withdrawal of consent will not affect processing already undertaken lawfully. It may, however, limit our ability to provide services that depend on the requested information.

Transactional, quotation-related, order-related and service communications may continue where necessary to respond to your request or fulfil an existing business relationship.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions;
  • Remember user preferences;
  • Maintain website security;
  • Measure traffic and website performance; and
  • Understand how visitors interact with website content.

You may configure your browser to block or delete cookies. However, disabling essential cookies may affect the operation of certain website functions.

Where legally required, non-essential cookies should be activated only after the user has provided the necessary consent.

5. Sharing of Personal Information

We do not sell or rent personal information.

We may share limited information with:

  • Website hosting and maintenance providers;
  • Email, communication and customer-support service providers;
  • Analytics, security and technology service providers;
  • Logistics, installation or service partners involved in fulfilling a request;
  • Professional advisers, auditors or consultants;
  • Government authorities, courts or regulatory bodies where legally required; and
  • A successor organization in connection with a lawful merger, restructuring or transfer of business.

Such parties should receive only the information reasonably necessary for the relevant purpose and should be required to protect it appropriately.

We may also use or share aggregated or anonymized information that does not directly identify an individual.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to enquiries and provide requested services;
  • Maintain business, quotation, order and service records;
  • Fulfil contractual obligations;
  • Resolve disputes;
  • Meet legal, accounting and regulatory requirements; and
  • Protect our legitimate business interests.

When information is no longer required, we will take reasonable steps to securely delete, anonymize or archive it in accordance with applicable requirements.

7. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These safeguards may include access restrictions, account controls, secure hosting, system monitoring, backups and appropriate internal procedures.

No website, email transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot provide an absolute guarantee against every possible security incident.

8. Your Privacy Rights

Subject to applicable law, you may request to:

  • Obtain information about the personal data processed by us;
  • Correct inaccurate or incomplete personal information;
  • Update your personal information;
  • Request deletion or erasure of information that is no longer required;
  • Withdraw consent where processing is based on consent;
  • Raise a grievance concerning the handling of your information; and
  • Exercise any other right available under applicable data-protection law.

To protect your information, we may need to verify your identity before processing a request.

Requests may be submitted to info@chromgateinstruments.com. We will review and respond to valid requests within the period required under applicable law.

9. Children’s Privacy

Our website and products are intended primarily for businesses, laboratories, research institutions, educational institutions and industry professionals. They are not directed towards children.

We do not knowingly collect personal information from children through the website. If you believe that a child has submitted personal information to us without appropriate authorization, please contact us so that the matter can be reviewed.

10. External Websites

Our website may contain links to third-party websites, social-media pages or external services.

Chromgate does not control the privacy practices, content or security of those websites. Visitors should review the privacy policy of each external website before submitting personal information.

11. International Data Processing

Some website, hosting, email or technology service providers may process information using systems located outside India.

Where such processing occurs, we will take reasonable steps to ensure that it is handled in accordance with applicable legal requirements and contractual safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our website or business operations;
  • The information we collect;
  • Technology and security practices; or
  • Applicable legal and regulatory requirements.

The revised policy will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.

13. Contact and Grievance Redressal

For questions, privacy requests or grievances concerning this Privacy Policy or the handling of personal information, please contact:

Chromgate Instruments Private Limited
A-49, Vishnukunj Society-1,
Behind Rajesh Tower, Gotri Road,
Vadodara – 390 023, Gujarat, India

Email: info@chromgateinstruments.com
Website: https://chromgateinstruments.com/